CareNow
Reviews and Complaints
Was put on hold as soon as I called.
Lack of customer service and knowledge of DOT testing
Was ordered by DOT and Express Labs to have a random BAT test. Front desk girl at Ann &;;;;; Simmons was in a hurry and did not ask appropriate questions to ensure we were taken care of.
Told us we were in the wrong location when we weren't. I asked to speak to a manager. Leticia Terriquez came out and immediately rushed to get us out of their location as well. I called Express Labs and they said we were at the right location.
Ironically their Breath alcohol test was out of order. We were sent to another location where we were told our wait would be an hour and a half. The customer service is horrible and there was no desire to try to make this experience easy. My husband just got out of the hospital and sitting around in 120 weather waiting for a simple test seems absurd.
I highly suggest that these employees and their managers undergo customer service and general training. They are greatly lacking in all areas.not use Do undergo trai we yes, we ee
Preferred solution: Let the company propose a solution
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Verified Reviewer | Lees Summit, MissouriShowed up before 7 and they close at 8pm
- Staff
Preferred solution: Let the company propose a solution
User's recommendation: *** this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Keller, TexasCopay for Covid-19 test
COVID-19 tests are available at no cost nationwide at health centers and select pharmacies. The Families First Coronavirus Response Act ensures that COVID-19 testing is free to anyone in the U.S., including the uninsured.
Additional testing sites may be available in your area. Contact your health care provider or your state or local public health department for more information
Why my daughter was charged for the copay ?
I called several times asking for the refund and was told only after the insurance company pays, could we get the money back. Now the insurance has paid you, I was told that it will take about 6 to 8 weeks to get the money back.....
I am ready to further escalate this issues if we will not get the money back by the end of May since it is not only for my daughter, but I found a lot of patients have been charged for the copay for Covid-119 test...
Preferred solution: Full refund
Loooooong wait times with appointment
Did not listen to patient
- No duty to patient
- Only want money not into to it to heal people
- Ignores and fails to review specialist recommendation
Preferred solution: Deliver product or service ordered
Disorganized and no effort to help customer
Preferred solution: consider customer's time is valuable
Covid pcr test
Bad service
The Doctor Made a mistake and made me pay for it.
Preferred solution: Full refund
User's recommendation: Do not Go to Care Now . . . . They don't care!!
Try to avoid Care Now
- Convenience
Preferred solution: Staff at the Care Now facility needs training.
Resolved: Ridiculous
They had the nerve to tell the Pharmacy where I filled the Rx to tell me, I can't go back to this particular CareNow location again. They have my phone number from the paperwork they made me complete. Why would you tell another company to do your dirty work for you ?!?!?!
- Location
Slow and nonchalant
Bad Service
Bad Service
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Maybe if you weren’t a drunkard you wouldn’t have to show up for random BATs in the first place. Now whose fault is that!!?!