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I filled out the check in on line information for my 75 year old mother. I put in all her Insurance information etc.

Aetna and ID information. 40 minutes later My mother was called around 1pm to come to the Care Now Location at Wheatland Rd and Interstate 20. She sat there for 5+ Hours. When she was called up by the check in Person.

she was TOLD WE DON'T TAKE "AETNA MEDICARE" ... All the information I filled out and All the information she filled out When she arrived. It too them 5 hours to tell her this information!!! my sick mother and her 70 year old sister.

Went through this. Shame on CareNOW

Product or Service Mentioned: Carenow Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

I liked: Dis like.

I didn't like: There detail.

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