Most helpful review
New Reviewer

1.0
I brought my daughter into the clinic to be seen for the second time in the same week. For persistent abdominal pain and nausea and vomiting. Dr.Krystal Ryder walks into the room and tells my 12 year old daughter to get out of the bed and to go and sit in the chair....
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#3512641 Review #3512641 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Location
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Horrible wait time. Understaffed . Online check on is fooiish

2.2
Arrived on time. Only one secretary on duty For the amount of traffic they should be at least two or three. They have this online check-in credit which is useless it will be times the worst of any walk-in clinic I have ever been to lines and nurses was yelling and I don't care about the customer in the middle of the waiting room.s

User's recommendation: Don't come here.

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#3396518 Review #3396518 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$25
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Complaint

1.0
I had appointments confirmed three times, went there at appointed time last week and was told my appointment was not on the books. So I re-booked for today. Was given an appointment time, confirmed it 3 times arrived at appointment time and was told I could not be seen for another 2 hours because they couldnt do my appointment until 1:30. They confirmed the time on 3 phone calls ahead of Time and still couldnt get it right. They were very rude.

User's recommendation: Don’t go to Care Now.

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#3346511 Review #3346511 is a subjective opinion of poster.
Cons
  • Not doing their job
  • Unreliable
  • Inefficient
Preferred solution
Let the company propose a solution

Walk in

I wrote a previous complaint this one is connected to the previous one I made it to the other carenow location on memorial Blvd after the receptionist sent me saying that she called and someone would be there to do the xray now they are saying no one is here to do it and that he is on break imagine that I'm very upset now I have driven to 1 place twice the other place once and still have not taken my xray

User's recommendation: I do not recommend to anyone.

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1 comment
#2146346

Oh the horrors, the technician needed a break! How inappropriate of him! Surely you would never take a break at any part of your day, now would you?

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#3342326 Review #3342326 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Cons
  • Wait time
New Reviewer

No doctor or nurse has called me to go over lab results. Ive called the clinic several times & they just have the automated system answering calls!
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1 comment
#2146349

I know it’s hard to believe, but we are still in a PANDEMIC in which healthcare staff are working overtime to see more patients than ever before, labs are overburdened with specimens to process which means longer turnaround times … could it be, perhaps your results were not yet available when you were blowing up their phone? Perhaps the provider was in the process of contacting patients in the order their results were received, while at the same time seeing patients in the clinic and performing their other work duties?

Perhaps your labs were fairly normal and do not require priority notification over those with abnormal labs who require prompt medical attention to correct, in other words, you are not the only person in this world. Sit down, shut your mouth, and wait your turn.

And show some gratitude to the healthcare providers who were available to see you in the clinic that day. They certainly could have refused you service, which is what I hope will happen going forward, after they see your dumb “complaint.”

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#3272293 Review #3272293 is a subjective opinion of poster.
Location
Pasadena, Texas
New Reviewer

2.3
This is an urgent care facility. Their website says they accept walkins. I came in yesterday with a cough and congestion, not sure if I needed to see a doctor, get covid tested or both. Didn't matter because this Urgent Care facility that accepts walkins is not...
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2 comments
#2146350

Actually, the problem here is that you don’t know how to READ. The website CLEARLY states that they offer walk-in services WITH WEB CHECK IN so you can wait at home until it is your turn to be seen.

They further explain, also via their web site, that they are limiting use of their waiting area due to COVID, hence why they want you to wait at home. I’m assuming you failed to read that too. It sounds like you simply got in the car, drove to the clinic, and expected to be seen immediately by just “walking in.” Sorry to inform you princess, that’s not how it works, ANYWHERE. Walk-ins still have to sign in and wait their turn just like everyone else.

No need to bash the clinic and post lies and false information online, simply because your entitled self did not get your way. You owe the staff who had to deal with you that day an apology.

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#3236462 Review #3236462 is a subjective opinion of poster.
Location
Independence, Missouri
Preferred solution
They need to make it known how they are operating right now

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Verified Reviewer New Reviewer

Haven't received background check email whick was requested by the parent

I havent received any email regarding a criminal/ MVR check. I have checked all of my folders and still havent received it. I need this email asap
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#3221922 Review #3221922 is a subjective opinion of poster.
Location
Troy, New York
Preferred solution
Let the company propose a solution
New Reviewer

1.0
My husband is very ill, I had a mask on and have the right to be in the room with him. I was basically kicked out of the room and he couldnt breath. That is so wrong and as a worried spouse that is beyond wrong. User's recommendation: Don’t go to Carenow, they are...
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3 comments
#2146351

If you were in my clinic demonstrating such behavior I would have had you physically removed from the building by Security and then brought to the ER on a 5150.

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#3111691 Review #3111691 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Carenow Procedure
Cons
  • Not allowed in room with very ill husband
Preferred solution
I want answers. Upset and heartbroken. I had a right to be with my significant other, I had appropriate PPE and there was no reason to kick. Me out of the room. My husband needed me
New Reviewer

1.4
My name is Zebunnesa Sharif, I set up an appointment o Friday between 4 to 5, as suggested by my carrier American Airlines for my trip to London. He had an worst experience ever we visited any health care provider. Your front desk receptionist are extremely rude...
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#3076246 Review #3076246 is a subjective opinion of poster.
Location
Mansfield, Texas
Pros
  • Dis like
Cons
  • Not doing their job
Loss
$139
Preferred solution
Full refund

Very, very dissatisfied

1.0
I made an online appointment with the Allen, TX location, but the text to let me know the appointment was ready came from the Richardson location. I called to let them know and they said no problem, head to the Allen location and they would call them and we would be see right away. Dove to the Allen location and a very rude receptionist told me there was no appointment for me and I would not be seen that day. I tried to explain the phone conversation I'd had but she wouldn't even listen to me. Terrible service, find somewhere else.

User's recommendation: Find another provider.

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#3007146 Review #3007146 is a subjective opinion of poster.
Location
Plano, Texas

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Verified Reviewer Advanced Reviewer

Not getting disability forms filled out and sent

1.6
Original review updated by user Oct 07, 2021
I had to go to the carenow in lakewood 8-9-21 and then 3 days later had to go back as the problem persisted. But the problem now is you can't get a hold of anyone in the office, they don't answer the phones. I did finally talk with someone named Genesis, explained the problem and what they're going to do to correct it. Metlife disability faxed a form for the Dr to fill out and send back to them so they can pay me for the time off. The fax was sent on 8-30. She said she showed nothing. I got with metlife again, checked fax number and got another one and emailed it to Genesis on 9-30 which is 30 days after the first was sent. Metlife still haven't received it. I've tried calling every number and department to get some answers. Metlife will be closing this claim soon and I will fall back on Carenow for the money I'm losing due to their negligence. Nothing from either visit is filled in on the healthone portal correctly if at all. SOMEONE NEEDS TO CALL ME ASAP!!

User's recommendation: Be careful.

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#2947591 Review #2947591 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Location
Cons
  • Not doing their job
  • Only want money not into to it to heal people
Loss
$400
Preferred solution
I want the form filled out and sent to Metlife this week!! No excuses

Was put on hold as soon as I called.

1.0
I called Care now to see what hours I could take my blood test. I was put on hold as soon as they picked up and never came back after 17 minutes. I just hung up.n
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#2946606 Review #2946606 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

WORST OVERALL SERVICE NO INTEGRITY

1.0
Original review updated by user Sep 11, 2021
I called Care Now Urgent Center and was told it was a 3-hour wait or longer to register online with their Web check-in. I registered, received a text that I was scheduled, and I would receive a call when it was my time to come in. Never received a call. I called back and was told, we haven't called because we take walk-ins first, and it's a 3 hours wait or longer. WTF you tell me to sign in online when I could have walked in! Austin Emergency Center

User's recommendation: Go to Austin Emergency Center.

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#2860572 Review #2860572 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

1.0
Was ordered by DOT and Express Labs to have a random BAT test. Front desk girl at Ann &;;;;; Simmons was in a hurry and did not ask appropriate questions to ensure we were taken care of. Told us we were in the wrong location when we weren't. I asked to speak to a...
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1 comment
#2114706

Maybe if you weren’t a drunkard you wouldn’t have to show up for random BATs in the first place. Now whose fault is that!!?!

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0 0
ID
#2677439 Review #2677439 is a subjective opinion of poster.
Preferred solution
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Verified Reviewer New Reviewer

Showed up before 7 and they close at 8pm

2.5
They close at 8pm showed up at 7pm 2 people in front of me and said it was a 3hr wait so can't get DOT physical done place in lees summit,mo

User's recommendation: *** this place.

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#2670737 Review #2670737 is a subjective opinion of poster.
Location
Lees Summit, Missouri
Pros
  • Staff
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

2.3
COVID-19 tests are available at no cost nationwide at health centers and select pharmacies. The Families First Coronavirus Response Act ensures that COVID-19 testing is free to anyone in the U.S., including the uninsured. Additional testing sites may be available in...
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#2557081 Review #2557081 is a subjective opinion of poster.
Location
Keller, Texas
Preferred solution
Full refund

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