Richard S Khq

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Verified Reviewer
| map-marker Las Vegas, Nevada

Fire hazards disregarded

CareNow - Fire hazards disregarded
During my visit to carenow I noticed a locked front door with a sign above the dor that read. "THIS DOOR TO REMAIN UNLOCKED WHILE BUILDING IS OCCUPIED." I unlocked the door thinking it was a mistake since the door was locked. I was then instructed by Crystal Ryder an employee of the clinic to lock the door. I pointed out that the sign was there to ensure people have an escape incase there is an emergency and that the fire department requires these signs for public safety. She stated that she didn't care and the door will remain locked. I let her know I would report the violation and again she stated she did not care. This has been brought to the attention of the Clark County fire Marshall and they will be contacting CareNow regarding this violation
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Loss:
$50
Pros:
  • Are available for minor care
Cons:
  • Claim to be keeping healthy
  • Are very unprofessional and disregard the safety to the people

Preferred solution: I would like to see her trained on the safety violations she is obviously ignorant to or if she is aware then she operates unethically. She is a liability to CareNow

User's recommendation: Stay away from this place. As long as Crystal Ryder is employed there. She gave direction to disregard the office occupants safety. Insisting on ignoring fire dept regulations in their lobby.

Karen E Hez

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Sarah Elsafty patient 6/17/23 Refused to remove bandage, clean and evaluate wound.

CareNow - Sarah Elsafty patient 6/17/23 Refused to remove bandage, clean and evaluate wound.
My daughter sent me a picture of a gash she sustained tripping and falling on rocks & gravel, I suggested that she have it evaluted for possible stitches and cleaning. Since her insurance took Care Now I felt confident with my past years of visits in Frisco at Preston/Lebanon location that she would receive ethical medical treatment, this was not the case. Her boyfriend was witness to the treatment or lack of during her visit. Her knee was bandage and she was brought to a clinical room, she was seen but not assessed by an African American female individual bluntly indicating she "would not" take a look at injury without an X-ray? My job trains me for first aid situations and a family member is an RN so injuries should be in order of importance, breathing, bleeding, broken bones and burns. Proper medical care to determine if an X-ray was needed would have been to assess wound, clean with saline syringe for gravel etc. and treat for infection none of which was done, the medical provider did not check gash period! This is deplorable medical treatment for anyone and despite the refunding of her copay this is unacceptable patient care. I have told my daughter to make sure I'm on her Hipaa so if you need to speak with her to get permission to talk with me here's her contact info. 972-965-**** and the facility she visited 4617 N. Central Expwy, Dallas 75205. She was not given any receipt or who was medical provider only pending charge on her bank account at this facilty but she was told it would be credited. I will expect a response to this email once you clear Hipaa with my daughter and if necessary will kick it up to next level if a response is not received. After the fact I read reviews on this location none of which were good. Karen Elsafty 214-395-****
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User's recommendation: Avoid care facility until they get more compassionate and trained medical personnel.

1 comment
#2388094

No one cares about your daughter’s gash, you racist.

Maricar O

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Verified Reviewer

Dissatisfied with service