CareNow

My daughter sent me a picture of a gash she sustained tripping and falling on rocks & gravel, I suggested that she have it evaluted for possible stitches and cleaning. Since her insurance took Care Now I felt confident with my past years of visits in Frisco at Preston/Lebanon location that she would receive ethical medical treatment, this was not the case. Her boyfriend was witness to the treatment or lack of during her visit. Her knee was bandage and she was brought to a clinical room, she was seen but not assessed by an African American female individual bluntly indicating she "would not" take a look at injury without an X-ray? My job trains me for first aid situations and a family member is an RN so injuries should be in order of importance, breathing, bleeding, broken bones and burns. Proper medical care to determine if an X-ray was needed would have been to assess wound, clean with saline syringe for gravel etc. and treat for infection none of which was done, the medical provider did not check gash period! This is deplorable medical treatment for anyone and despite the refunding of her copay this is unacceptable patient care. I have told my daughter to make sure I'm on her Hipaa so if you need to speak with her to get permission to talk with me here's her contact info. 972-965-**** and the facility she visited 4617 N. Central Expwy, Dallas 75205. She was not given any receipt or who was medical provider only pending charge on her bank account at this facilty but she was told it would be credited. I will expect a response to this email once you clear Hipaa with my daughter and if necessary will kick it up to next level if a response is not received. After the fact I read reviews on this location none of which were good. Karen Elsafty 214-395-****